Terms & Conditions
Please review our booking terms carefully before using our services. These conditions explain your rights, responsibilities, and our policies as a booking agent.
Terms of Use
Last Updated: September 2026. These Terms & Conditions apply to all bookings made through Next Stop Travels via our website, phone, WhatsApp, or email. By making a booking with us, you agree to be bound by the conditions outlined below.
Quick sections
These Terms & Conditions govern the use of Next Stop Travels, a trading name of Next Travel Group Ltd (Company Registration No: 16775150), and apply to all bookings made through our website, via phone, WhatsApp, or email. By making a booking with us, you agree to comply with and be bound by these Terms & Conditions on behalf of yourself and all members of your traveling party.
- Next Stop Travels acts strictly as a booking agent on behalf of airlines, hotels, tour operators, and other travel service providers.
- When you make a booking, your contract for the travel service is directly with the supplier, and their specific terms and conditions will also apply to your booking.
- All bookings are subject to availability and final confirmation from the relevant airline or service provider.
- A binding contract is formed only when we receive your payment (deposit or full balance) and issue a formal booking confirmation and/or e-tickets.
- It is your responsibility to ensure that all passenger names provided at the time of booking exactly match the names as they appear on the passengers' valid passports.
- Name changes are rarely permitted by airlines and may result in the cancellation of the ticket with full loss of funds.
- Fares are not guaranteed until tickets are officially issued. Airlines may withdraw or alter fares without prior notice.
- If a price change occurs before ticketing, you will be notified and given the option to pay the difference or cancel for a full refund of your un-ticketed payment.
- Full payment or an agreed deposit is required at the time of booking. We accept secure payments via major credit/debit cards and bank transfers.
- For fraud prevention, we may require you to verify your identity and payment card details before issuing tickets.
- Once payment is received and tickets are issued, you will receive your e-tickets via email.
- Passports: All passengers must possess a valid passport. Most international destinations require a minimum of 6 months of validity remaining from the date of return.
- Visas: It is entirely the passenger's responsibility to check and obtain any required visas, including transit visas for layover airports.
- Health: Passengers must verify and comply with any health requirements, including mandatory vaccinations or medical certificates required for entry into their destination or transit countries.
- Next Stop Travels accepts no liability if you are denied boarding or entry due to incorrect or missing travel documentation.
We strongly recommend that all passengers purchase comprehensive travel insurance at the time of booking. This should cover medical expenses, trip cancellations, lost baggage, and personal liability. Next Stop Travels cannot be held responsible for costs incurred due to a passenger's failure to obtain adequate insurance cover.
- All cancellations are strictly governed by the specific fare rules and terms of the airline or service provider.
- Many discounted, promotional, and economy tickets are 100% non-refundable.
- Next Stop Travels will assist in processing eligible cancellations; however, we charge a standard administrative fee for processing refunds, in addition to any cancellation penalties imposed by the airline.
- Approved refunds will be processed back to the original method of payment and may take several weeks depending on the airline's processing times.
- In the event of a no-show for a flight, tickets are automatically rendered void by the airline, and no refunds will be issued.
- Any requests to amend a booking (e.g., date changes, routing changes) are subject to airline fare rules, availability, and applicable penalties.
- If changes are permitted, you will be required to pay any fare difference, the airline's change fee, and a Next Stop Travels administrative amendment fee.
- Name corrections (even for minor spelling mistakes) are treated by most airlines as a full cancellation and rebooking, subject to current fares.
- Airlines reserve the right to alter flight schedules, change aircraft routing, or cancel flights entirely for operational reasons.
- Next Stop Travels will make every reasonable effort to notify you of any significant schedule changes prior to departure and outline the alternatives offered by the airline (e.g., re-routing or a refund).
- We do not accept liability for any consequential losses, additional accommodation, or onward transport costs incurred as a result of airline schedule changes, delays, or cancellations.
- Baggage allowances vary significantly between airlines, routes, and ticket classes. It is your responsibility to check the specific baggage allowance included in your fare.
- Additional charges may apply for checked baggage, overweight items, or sports equipment. These fees are set by the airline and are typically payable directly at the airport.
- Any special requests, including dietary meals, specific seating assignments, bassinet requests, or wheelchair assistance, must be communicated to us at the time of booking.
- While we will pass these requests on to the airline, they are completely at the discretion of the service provider and cannot be guaranteed by Next Stop Travels.
Next Stop Travels will not be liable for any failure to fulfill our obligations if such failure is caused by events beyond our reasonable control (Force Majeure). This includes, but is not limited to, acts of God, war, terrorism, civil unrest, natural disasters, pandemics, government restrictions, strikes, or severe weather conditions.
- As a booking agent, our liability is limited to the provision of our booking service. We do not accept liability for the acts, omissions, or negligence of airlines, hotels, or any other third-party suppliers.
- In the event that we are found liable to you on any basis whatsoever, our maximum liability is limited to the cost of your original booking (or the appropriate proportion of it).
- If you experience an issue during your travel, you must raise it immediately with the relevant supplier (e.g., the airline or hotel manager) to give them the opportunity to resolve it on the spot.
- If the issue remains unresolved, you must submit your complaint in writing to Next Stop Travels within 14 days of your return.
- We will investigate the matter with the supplier and make every effort to assist in finding an amicable resolution.
We are committed to protecting your personal data. All customer information is collected, processed, and securely stored in strict accordance with the UK General Data Protection Regulation (UK GDPR). We will only share your information with third parties (such as airlines) where absolutely necessary to fulfill your travel arrangements. For full details, please refer to our Privacy Policy on our website.
These Terms & Conditions, and any disputes arising out of or in connection with them or your booking, shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
- Registered Office: Next Travel Group Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Email: info@nextstoptravels.co.uk | enquiries@nextstoptravels.co.uk | ask@nextstoptravels.co.uk
- Phone: 020 3983 2757 | WhatsApp: 07520 657489
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What Our Clients Say
Independent Service Rating based on 3,267 verified reviews.
Outstanding business class fares
The team secured a Business Class ticket to Dubai for significantly less than I could find online. The agent was incredibly professional and handled my seating requests perfectly. Highly recommended for premium travel.
James T. - 2026-08-14
Made our dream holiday possible!
Booking our family trip to Orlando was totally stress-free. The flexible payment plan meant we could secure a great rate early with a small deposit and pay the rest off in installments. Brilliant service.
Sarah Jenkins - 2026-09-02
Lifesavers for a last-minute flight
I had a family emergency and needed to fly to Sydney the next day. I called at 11 PM, and they had my e-tickets issued within an hour. You simply can't get this level of care from a basic search engine.
David Miller - 2026-08-28
Flawless multi-city booking
Booked a complex multi-city trip across Asia. The agent took the time to explain the transit rules and found the best connections for me. Lost one star just because the initial quote took a little longer to arrive than expected, but the final price was unbeatable.
Eleanor R. - 2026-07-19
My go-to agency for over a decade
I have been booking my annual flights to family through Next Stop Travels since 2014. They always remember my seating preferences and consistently beat the prices I find myself online. Outstanding consistency over the years.
Richard Hughes - 2024-03-12
Flawless business travel management
As someone who travels for work frequently, having a reliable agent is crucial. I started using them in 2019 and they have never let me down. Quick responses, great business class fares, and no hidden fees.
Amanda Patel - 2022-11-05
Took the stress out of a huge family trip
Coordinating flights and hotels for a group of 12 people felt impossible until we called Next Stop Travels. The agent was incredibly patient and organized everything perfectly. We had the holiday of a lifetime.
The Mitchell Family - 2019-08-20
Highly recommended by a friend
My parents have used this agency for years, so I finally gave them a try for my honeymoon to the Maldives. The service was excellent and they even managed to secure us a complimentary room upgrade. Very impressed.
Sophie T. - 2025-10-15
What people say on Google
Real reviews pulled from our Google Maps business listing.
Omar Farooq
Google2026-09-05
Fantastic experience from start to finish. I loved that I could arrange everything over WhatsApp. They beat the price I found online for my flights to Lahore and sent my e-tickets almost immediately. Will definitely be using them again.
Read on Google MapsChloe Stevenson
Google2026-08-22
I'm always hesitant booking through new agencies, but Next Stop Travels was completely professional. They provided all my confirmation details clearly and even reached out a week before my trip to ensure I had all my documents sorted. Top-tier service.
Read on Google MapsLiam & Emma Davis
Google2026-08-10
We used them to book a luxury resort in the Maldives along with our flights. The agent was extremely knowledgeable and recommended a better resort for our budget than the one we originally asked for. An unforgettable trip!
Read on Google MapsAyesha Khan
Google2026-07-30
Great rates on international flights. I checked multiple sites and they offered the cheapest option for my dates. The phone line was quite busy when I first tried to call, but once I got through, the booking process was smooth and secure.
Read on Google MapsTariq Mahmood
Google2021-04-18
I've been using Next Stop Travels since 2012 for my yearly trips to Islamabad. It is rare to find a business that maintains such high standards for so long. The WhatsApp support they introduced recently makes booking even easier.
Read on Google MapsJessica & Tom Clark
Google2018-09-02
They planned every single detail of our honeymoon to Bali. Flights, transfers, and a stunning luxury hotel. It was entirely hassle-free and we felt completely looked after. Thank you to the whole team in London!
Read on Google MapsDr. Simon Foster
Google2023-12-10
I rarely leave reviews, but the deal they found me on a First-Class ticket to Singapore was genuinely remarkable. The booking process was highly secure, and the e-tickets arrived within minutes of payment clearing.
Read on Google MapsNadia Hussain
Google2016-06-25
Very competitive prices and friendly staff. There was a slight delay in receiving my final itinerary email, but when I called to check, the agent sorted it out immediately. Would happily book again.
Read on Google Maps