Privacy Policy

Welcome to Next Stop Travels. We recognise that booking travel requires a high level of trust, and we are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how Next Stop Travels, a trading name of Next Travel Group Ltd (Company Number: 16775150, Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom), collects, uses, shares, and protects your personal data in compliance with UK data protection laws (UK GDPR).

To perform our duties as a professional travel agent and seamlessly manage your travel bookings, we may collect the following types of personal information:

• Identity & Contact Data: Your title, full name, residential address, email address, and telephone numbers.
• Travel Documentation: Passport details, nationality, and date of birth (as required by airlines and international border control).
• Financial Data: Payment card details, billing address, and transaction history (processed securely).
• Travel Preferences: Frequent flyer numbers, seating preferences, hotel room requests, and car rental programme details.
• Special Category Data: Dietary requirements or health/mobility information, collected strictly to accommodate your specific travel or medical needs.
• Technical & Interaction Data: IP addresses, browser types, cookies, website form submissions, and interactions with our social media channels.
• Quality & Training Data: Call recordings when you speak with our customer support team, used strictly for quality control and staff training.

We collect information directly from you when you interact with us. This includes when you:

• Make a booking enquiry or purchase a flight, holiday, or hotel through our website or over the phone.
• Sign up for our newsletters or exclusive travel deal alerts.
• Interact with our customer service team via phone, email, or WhatsApp.
• Browse our website (via automated technologies like cookies).

We only use your personal data when the law allows us to. Primarily, we use your information to:

• Fulfill Our Contract: To process your bookings, issue e-tickets, and arrange your flights, hotels, and transfers.
• Provide Customer Support: To communicate with you regarding schedule changes, booking updates, or travel advice.
• Improve Our Services: To analyze website usage, monitor call quality, and enhance our overall customer experience.
• Marketing (With Consent): To send you promotional offers and last-minute deals, which you can opt out of at any time.

To successfully arrange your travel, we must share your relevant personal data with trusted third-party travel providers, including:

• Airlines, hotels, transfer companies, and tour operators involved in your itinerary.
• Global Distribution Systems (GDS) and flight consolidators used to secure your fares.
• Payment gateways and fraud prevention agencies to securely process your transactions.
• Government authorities and border control (such as Advanced Passenger Information) where legally required for international travel.

We never sell your personal data to third parties for independent marketing purposes.

We implement robust, industry-standard security measures to prevent your personal data from being accidentally lost, accessed, altered, or disclosed in an unauthorized way. We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request the correction of inaccurate or incomplete data.
• Request the deletion of your personal data (where there is no good reason for us continuing to process it).
• Object to or restrict the processing of your data, including for direct marketing.

If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact our team:

• Phone: 020 3983 2757
• WhatsApp: 07520 657489
• Email: info@nextstoptravels.co.uk | enquiries@nextstoptravels.co.uk | ask@nextstoptravels.co.uk
• Registered Office: Next Travel Group Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom